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Client Service Coordinator

Job Posted: 16 days ago

Salary: £ 25,000 - 25,000 / Annum
Job Type: Permanent
Location: Manchester, Greater Manchester

Expire in: 11 days

Job Description

Your new company 
Hays are recruiting for a permanent Office Coordinator/Receptionist. This role is based in Manchester city centre for a professional services-based business, on a 35-hours per week rota basis. Fully office-based. The Client Services Coordinator plays a key role in delivering a first-class client experience across reception, meeting rooms, and events spaces. The role supports the smooth day-to-day operation of client-facing services, ensuring meeting and event spaces are professionally set up, well managed, and supported with high-quality service, technology, and hospitality.
Your new role 

Coordinate and manage all internal and client meeting room setups, including furniture layouts, technology, catering, and equipment.
Act as the main point of contact for key meetings and events, providing expert support from planning through to delivery.
Meet and greet clients, delivering a professional, welcoming, and service-focused experience both in person and virtually.
Provide a concierge-style service, including arranging taxis, offering local recommendations, and responding to ad-hoc client requests.
Support users with in-room audio-visual and presentation technology, including video conferencing, data projection, sound systems, and Microsoft Office tools.
Assist with presentation preparation, including PowerPoint editing (graphics, sound, and video).
Troubleshoot AV issues using structured problem-solving methods and escalate faults where required.
Provide Wi-Fi and printing support to internal users and external guests.
Coordinate meeting and event support from initial booking to completion, managing incoming calls and email requests.
Liaise closely with technology, catering, facilities, and maintenance teams to ensure seamless service delivery.
Support business development and events teams with the planning and organisation of events.
Maintain accurate records, including statistical reporting, charge reconciliation, and invoicing where required.
Ensure meeting rooms and collaboration spaces are fully stocked with stationery, peripherals, and user guides.
Monitor housekeeping standards and ensure all client-facing areas remain tidy and presentable at all times.
Support the management of space and resources to maximise utilisation.
Assist with the coordination of packages, deliveries, and other facilities-related requests.
Manage workload proactively, balancing deadlines and time-critical tasks in a fast-paced environment.
Handle conflicting demands for space and resources, resolving issues professionally and effectively.
Comply with all relevant policies, procedures, health and safety requirements, and emergency protocols.
Undertake additional duties as reasonably required to support workplace operations.What you'll need to succeed 

Previous experience in a reception, meeting services, or client services role within a corporate or professional environment is essential.
Experience using a meeting room booking or hospitality management system.
Strong IT skills, including Microsoft Office, Outlook, and contemporary audio-visual platforms.
Client-focused with a genuine passion for service excellence.
Proactive, flexible, and highly motivated.
Professional, discreet, and comfortable handling confidential information.
Detail-oriented with a positive, can-do attitude.
Reliable, adaptable, and committed to maintaining high standards.
A collaborative team player who can also work on their own initiative.What you'll get in return 
This role is for an excellent Manchester city centre-based business, paying £25,000. 
What you need to do now 
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

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