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Customer Service Coordinator

Job Posted: 20 days ago

Salary: £ 26,000 - 26,000 / Annum
Job Type: Permanent
Location: Manchester, Greater Manchester

Expire in: 8 days

Job Description

Enjoy coordinating people, solving problems, and delivering great customer service? 

Our client is a growing operations and facilities business that works closely with schools to manage the hire of their spaces outside of school hours. As a Customer Service Coordinator, you'll be responsible for supporting the day-to-day running of the venue lettings, coordinating on-site teams, and acting as a key contact for schools and hirers. 

What will you be doing as a Customer Service Coordinator?

Coordinating rotas and shifts for On-Site Hosts across multiple venues
Acting as the main point of contact for schools regarding operational issues and queries
Supporting the smooth running of venue lettings and bookings
Managing communication between schools, hirers, and on-site hosts
Ensuring safeguarding procedures and company processes are followed at all times
Handling customer service enquiries professionally and efficiently
Monitoring schedules, bookings, and operational updates using internal systems
Supporting remote weekend operations on a rota basis
Troubleshooting and resolving issues quickly and effectively
Taking ownership of the day-to-day coordination of community hire activity
We would LOVE to hear from you if you have the following skills and experience: 

Previous experience within a Customer Service, Coordinator, Operations Coordinator, Bookings Coordinator, Events Coordinator or a Scheduling role

Excellent communication and organisational skills
Ability to manage multiple priorities in a busy environment
Confident liaising with customers, clients, and stakeholders
Awareness or understanding of safeguarding procedures would be advantageous
Positive, proactive, and solutions-focused attitude
Able to work independently and as part of a team
What will you get in return for your work as a Customer Service Coordinator?

£26,000 annual salary
Permanent, full-time role
28 days holiday including bank holidays
Employee Assistance Programme
Active social calendar and team events
Full training provided on all company systems and processes
Hybrid flexibility on selected shifts and weekend working
Supportive and growing business with long-term career opportunitiesApply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database

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