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Client Support Administrator

Job Posted: 19 days ago

Salary: £ 26,500 - 28,000 / Annum
Job Type: Permanent
Location: Skelmersdale, Lancashire

Expire in: 8 days

Job Description

Client Support Administrator - Permanent - Skelmersdale - £28 per annum

We are delighted to be working exclusively with our client who has been established for over 30 years and have a great reputation in their field. Due to continued expansion, they are seeking an experienced Administrator to join a team of 5 - supporting the Customer Service team, this is a great opportunity for a motivated and adaptable individual who is proactive and is eager to develop their skills.

Duties:

  * Answering incoming telephone calls, directing to the appropriate person and taking messages when needed

  * Creating job records and managing job progress updates using the ERP system

  * Setting up and maintaining stock codes within the ERP system

  * Creating detailed Excel-based work instructions for the production team to follow

  * Acting as first point of contact for customers to ensure professional and smooth resolution of queries

  * Hosting and supporting Teams meetings internally and with customers

  * Maintaining accurate Service Level Agreement tracking in Excel and producing reports for management/customer reviews

  * Updating documentation and data in Adobe Acrobat

  * Using Microsoft Outlook for effective email and calendar organisation

Working hours:

  * Monday to Friday

  * 8:30am - 5:00pm

The ideal candidate will have a administration/customer support background ideally within a production or manufacturing environment.

You will be an organised team player, who is detailed orientated and a confident user of Excel (formulas/formatting/data management) Strong communication skills are required as you will be a point of contact for business customers. There are real progression prospects within this growing organisation, so if you are keen to develop and build a long-term career then this may be the perfect role for you!!!

For further information about these opportunities, please call Leanne/Rhiannon at Forrest Recruitment for a confidential discussion – (phone number removed). Alternatively, please forward your CV for immediate consideration, I look forward to hearing from you.

Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.

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