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Complaints Advisor

Job Posted: a day ago

Salary: £ 30,000 - 30,000 / Annum
Job Type: Permanent
Location: Cardiff

Expire in: a month

Job Description

Complaints Advisor - Financial Services (Remote)
 Salary: From £30,000 per year
 Location: Fully Remote (Work from Home)
 Job Type: Full-time, Permanent
 Hours: 40 hours per week (8am-8pm, Monday-Saturday)
 Start Dates: From June onwards

About the Role

We are hiring experienced Complaints Advisors to join a well-established financial services organisation, recognised as a Great Place to Work UK (2025). 
This is a fully remote role where you will handle and resolve customer complaints within an FCA-regulated environment, ensuring fair outcomes and high-quality customer service.

What You'll Be Doing

Investigating and resolving customer complaints
Handling complex and regulated cases
Writing clear and compliant responses and case notes
Communicating with customers by phone and email
Working within FCA and compliance guidelines
Meeting SLA, quality, and productivity targets
Identifying risks and escalating where needed

What We're Looking For

Minimum 12 months complaints handling experience in a UK FCA-regulated financial services role (essential)
Strong written and verbal communication skills
Ability to manage workload and meet deadlines
Confident handling difficult conversations
Comfortable working in a fast-paced environment

Key Skills

Attention to detail
Problem-solving skills
Calm and professional under pressure
Strong customer service focus
Organised and reliable
Team player with a proactive attitude

Training & Checks

2 weeks training + 2 weeks supported "Grad Bay"
You must pass the following checks: 
Right to Work in the UK
Criminal Record Check
Credit Check
CIFAS & Sanctions checks

What's in It for You

Fully remote role from day one
Join a supportive and growing financial services business
Great opportunity to develop your career in a regulated environment
Structured training and ongoing support
If you have FCA complaints experience and are looking for your next remote opportunity, apply today.

Disclaimer
 CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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