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Complaints Investigator
Job Posted: 12 days ago
Salary: £ Competitive
Job Type: Contract
Location: Essex
Expire in: 16 days
Job Description
Job Title: Complaints Investigator
Locations:
Essex
Alternative location: Westminster Bridge Road, London Job Type: Temporary
Pay Rate: £16.23 per hour
Start Date: 27 April 2026
End Date: 19 June 2026
Working Hours:
Monday to Friday
09:00 - 17:00 (7 hours per day)
1-hour unpaid break About the Role
We are recruiting 5 Complaints Investigators to join a busy team handling and resolving customer complaints. This role requires strong analytical, communication, and problem-solving skills to ensure complaints are investigated thoroughly and resolved fairly.
Initially, you will be office-based. Once confident working independently, hybrid working will be available (2 days in the office, 3 days from home).
Key Responsibilities
Investigate customer complaints in a timely and professional manner
Gather and analyse information from multiple sources
Communicate with customers and internal teams to resolve issues
Produce clear, accurate written responses and reports
Ensure compliance with organisational policies and procedures
Maintain detailed and accurate case records Key Requirements
Previous experience in complaints handling, investigations, or customer service
Strong written and verbal communication skills
Good attention to detail and ability to analyse complex information
Ability to manage a caseload and meet deadlines
Competent IT and administrative skills Additional Information
Hybrid working available after initial training period
Multiple vacancies available (5 positions)
Office presence required initially until fully trained Why Apply?
This is an excellent opportunity to gain valuable experience in investigations and customer resolution within a structured and supportive environmentBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
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