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Complaints Coordinator

Job Posted: 12 days ago

Salary: £ Competitive
Job Type: Contract
Location: Essex

Expire in: 16 days

Job Description

Job Title: Complaints Coordinator
 Location:  Essex (SS13 3DU)
 Alternative Work Locations:
  
Westminster Bridge Road 
Ealing  Job Type: Temporary
 Pay Rate: £14.34 per hour
 Start Date: 15 December 2025
 End Date: 31 March 2026
 Working Hours:
  
7 hours per day 
Monday to Friday  About the Role
 We are recruiting a Complaints Coordinator to manage and coordinate customer complaints within a housing environment. You will play a key role in ensuring complaints are handled efficiently, fairly, and in line with regulatory standards.
 This role requires strong communication skills, attention to detail, and the ability to manage sensitive situations professionally.
  
 Key Responsibilities
  
Manage and coordinate incoming customer complaints 
Assign cases to appropriate team members for investigation 
Monitor complaint progress and ensure timely resolution 
Process compensation claims in line with company policies 
Maintain accurate records using CRM systems 
Communicate with customers via phone and email, providing updates and managing expectations 
Handle challenging or emotional situations with professionalism 
Ensure compliance with housing regulations and organisational policies  Key Requirements
  
Previous housing experience (essential) 
Experience in complaints handling or customer service 
Strong communication and interpersonal skills 
Good organisational and case management abilities 
Ability to work under pressure and meet deadlines 
IT skills, including experience with CRM systems  Working Pattern
  
Initial training: Office-based (first week) 
Hybrid working after training:  
Office days: Tuesday & Thursday 
Remote working: remaining days   
Flexible working across multiple locations (Pitsea, Ealing, or Westminster Bridge Road)  Additional Information
  
Inside IR35 
Opportunity to work within a well-established housing organisation 
Exposure to compliance and regulatory processes  Why Apply?
 This is a great opportunity to build experience in complaints handling within the housing sector, working for a respected organisation like Peabody

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