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Complaints Manager - (Mainly Remote)

Job Posted: 2 hours ago

Salary: £ 30,000 - 42,500 / Annum
Job Type: Permanent
Location: SL4, Eton, Royal Borough of Windsor and Maidenhead

Expire in: a month

Job Description

Our client is seeking a confident, driven Complaints Manager to take ownership of their complaints function. This role is perfect for someone who thrives on resolving complex issues, improving processes, and leading a high-performing team.

Experience in a CQC-regulated environment is ideal, but strong complaints expertise from any regulated sector will be considered. The successful candidate will combine operational excellence with a forward-thinking mindset — especially around how AI and new technologies can transform the complaints journey and boost service quality.

This is a mainly remote role with the requirement to visit the office in Windsor 2 to 3 times per month. You should live within a one hour commute to be considered. The salary for this role is between £30,000 and £42,500 dependent on experience.

Key responsibilities for this Complaint Manager role are:

  * Investigate each complaint independently and impartially, ensuring timely outcomes in line with company processes and KPIs.

  * Take full accountability for complaints, ensuring efficient progression to resolution and escalating to Senior Management where required.

  * Lead and support the team of Complaint Handlers by creating a positive, collaborative working environment, delegating effectively, and ensuring all cases meet required standards and timescales.

  * Conduct complaint audits to ensure accuracy and compliance with CQC guidance; identify and analyse root causes to reduce recurrence and improve overall service quality.

  * Manage a personal caseload effectively, meeting strict deadlines while handling multiple active cases simultaneously.

  * Ensure all complaints are accurately logged and maintained within the relevant systems in a timely manner.

  * Demonstrate professionalism at all times, reflected through reliability, punctuality, and consistently high-quality output.

Skills required for the Complaint Manager role are:

  * Highly organised, with the ability to work proactively and independently.

  * Strong problem-solving skills with a practical, common-sense approach.

  * Friendly and collaborative, contributing positively to team dynamics.

  * Excellent written and verbal communication skills.

  * Strong attention to detail.

  * Management and coaching abilities, supporting others to achieve best practice.

Want to shape the future of complaints management? Apply now and take the lead

Before You Apply

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Looking for your next career move? Join a top company hiring Complaints Manager - (Mainly Remote) job near me in SL4, Eton, Royal Borough of Windsor and Maidenhead! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!