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Contact Centre Agent

Job Posted: 20 days ago

Salary: £ 13.3 - 13.3 / Hour
Job Type: Contract
Location: Redhill, Surrey

Expire in: 7 days

Job Description

Job Description:

Title: Contact Centre Agent
 Location: Redhill RH1 - fully onsite 
 Payrate: £13.30 per hour
 Hours: 40/week

Start Date: 07/04/2026 
 End Date: 05/07/2026 

The Role

Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and customer service team.

Performance Objectives:

Excellence

Forward on escalated calls in the correct manner
Maintain and develop knowledge of pension schemesPeople

Provide support to the administration team
Support team members during busy periods
Work as part of an effective teamClients

Answer the phones and respond to members queries to set service standards
Provide an efficient, professional service to meet all client/members' needs and to promote the Willis Towers Watson brand
Communicate with members via email
Make outbound calls when requiredFinancial

Hit individual (KPI of 50 calls per day) and team targets
Ensure timely completion of timesheets 

Minimum Criteria & Skills (including education & licenses)

Essential

Able to work to a high level of accuracy
Able to work well under pressure and meet targets
Interpersonal skills to include good written and verbal communication
Computer literate
Excellent customer service skills and a positive, customer focused attitudeAdvantageous

Experience in either DB or DC pensions administration would be an advantage
Experience working within a contact centre would be an advantageGuidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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