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Contact Centre Agent

Job Posted: 9 days ago

Salary: £ 13.5 - 14 / Hour
Job Type: Temporary
Location: DE13, Horninglow, Staffordshire

Expire in: 19 days

Job Description

We’re recruiting for a Contact Centre Agent to join a busy, fast-paced team on a temporary basis. This role requires someone who can hit the ground running, take ownership of accounts, and deliver excellent service from day one.

Key Duties:

  * Processing orders via phone/email (Salesforce & B2B)

  * Managing customer accounts end-to-end

  * Handling delivery queries, discrepancies & resolutions

  * Monitoring stock and liaising with logistics/customers

  * Responding to product enquiries

  * Supporting technical queries & claims

  * General admin, payments, and internal process adherence

What we’re looking for:

  * Strong customer service experience (essential)

  * Excellent communication and telephone manner

  * High attention to detail and strong IT skills (Excel/Outlook)

  * Confident, organised, and able to work under pressure

  * Team player with a flexible, proactive approach

Desirable: Contact centre, logistics, or claims experience; SAP/CRM knowledge

Immediate availability preferred due to timescales.

Apply now with your CV. However, if you do not hear back from us within 48hrs, then kindly assume that you have been unsuccessful. (agy)

Before You Apply

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Looking for your next career move? Join a top company hiring Contact Centre Agent job near me in DE13, Horninglow, Staffordshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!