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Contact Centre Sales Manager

Job Posted: 2 hours ago

Salary: £ 55,000 - 62,000 / Annum
Job Type: Permanent
Location: Skelmersdale, Lancashire

Expire in: a month

Job Description

Contact Centre Sales Manager

Up to £62,000 + Car Allowance + Bonus | Monday-Friday | Career Progression

Are you a proven Contact Centre Sales Manager who thrives in a fast-paced, target-driven sales environment?
 Do you bring energy, discipline, and commercial intelligence to your team?
 If you can lead from the front, inspire performance, and drive revenue growth - this is the opportunity you've been looking for.

We're hiring a Contact Centre Sales Manager to lead a high-performing inbound, retention and business development operation. This is a key leadership role where you'll shape culture, coach the team, and deliver strong commercial results.

What You'll Be Doing

Lead and motivate a blended sales team across inbound, retention, outbound and BD

Drive sales performance, daily activity, conversion, pipeline quality and customer retention

Coach and develop Team Leaders and Advisors to improve sales behaviours and confidence

Maximise every contact through effective cross-sell, up sell and sales-through-service techniques

Build strong relationships internally and externally to drive commercial outcomes

Analyse data, trends and variances to identify growth opportunities and risks

Use CRM, MI dashboards and reporting tools to manage pipeline, churn, and forecasting

Support the MD with sales strategy, planning, and continuous improvement initiatives

Reduce churn, increase share of wallet, and strengthen long-term customer relationships

Ensure team targets, KPIs, SLAs and quality measures are consistently achieved

About You

You may currently be a Sales Manager, Team Manager, Contact Centre Manager, BDM Manager, Retention Manager or similar - but what matters most is your commercial edge and ability to deliver results.

We're looking for someone who is:

A confident, energetic, hands-on leader with a track record in sales management

Experienced in contact centre, B2B or B2C sales (inbound/outbound/retention/BD)

Able to inspire high performance and hold teams accountable

Commercially sharp - comfortable with data, forecasting, pipelines and CRM

A strong communicator and relationship builder

Proactive, resilient and able to react quickly to opportunities and market shifts

Skilled at coaching teams to sell technical products, services and solutions

Analytical, target-driven, and highly organised

What's In It for You?

£62,000 basic salary

Car Allowance + Bonus + End-of-Year Incentives

Monday to Friday, no weekends, no late nights

Excellent career development in a growing business

Leadership role with real influence and visibility

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Contact Centre Sales Manager job near me in Skelmersdale, Lancashire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!