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Contract Administrator

Job Posted: 18 days ago

Salary: £ 30,000 - 32,000 / Annum
Job Type: Permanent
Location: RM14, North Ockendon, Greater London

Expire in: 9 days

Job Description

Manage your own assigned Client accounts while developing a good knowledge of all Clients, to ensure a high level of service to all our customers.

  * Support the Contract Managers in implementing new processes and service delivery through the Helpdesk team

  * Organise internal phone system amongst the team.

  * Allocate Engineers appointments for your assigned sites.

  * Monitoring of shared Helpdesk Mailbox and ensure team are reacting to emails quickly and efficiently.

  * Joint first response to answer all incoming calls within 4 rings.

  * To try and resolve queries before passing on to others.

  * If a call needs to be forwarded, ensure correct names and line of business is established prior to passing on the call.

  * Joint response to answer all deliveries.

  * Check against purchase order and mark up parcel with job number and site and update IBMS and relevant paperwork.

  * Respond to all clients call outs and emails to comply with 4-hour response time needs.

  * Process all correspondence/certificates to Clients etc.

  * Scan all relevant documentation and assign to correct section in IBMS.

  * Process all quotes and send to Client as required after Managers approval.

  * Raise purchase orders for materials/services required from accepted quote and attach Supplier’s copy of quote to pink copy of purchase order.

  * Update Sub-Contractor Contract Form.

  * Set up New PPM Contracts/Manuals.

  * Contract Renewals up to Managers Approval.

  * File all paperwork once processed.

  * Organise engineers’ daily schedule/diary.

  * Process all weekly engineers Service Sheets and update IBMS.

  * Following up Clients for outstanding quotes and logging when completed.

  * Process a weekly report from IBMS on engineers completed jobs and prepare up to invoicing stage.

  * Obtain order numbers from Clients and prepare paperwork and pass to Finance ready for invoicing

Before You Apply

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