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Control Room Specialist

Job Posted: 18 days ago

Salary: £ 35,000 - 45,000 / Annum
Job Type: Permanent
Location: Birmingham

Expire in: 10 days

Job Description

Control Room Specialist

 Location: Birmingham, West Midlands

 Shifts: Mornings, Afternoons or Nights

 Contract: Permanent

 Salary: £35,000 – £45,000 (dependent on experience)

The Role

 An exciting opportunity has arisen for a Control Room Specialist to join a fast-paced, highly automated warehouse environment. This is a critical position providing core shift cover within a Central Logistics Centre, acting as the operational link between warehouse systems and physical distribution.

 You will play a key role in ensuring maximum system uptime, optimising throughput, and supporting operational teams within a highly regulated environment.

 Key Responsibilities

 System Monitoring & Performance

Provide shift cover for warehouse control and management systems, ensuring continuous operation

Monitor system performance, availability and throughput, taking swift action where required

Identify and resolve system issues, carrying out root cause analysis where necessary

Proactively identify bottlenecks and implement solutions to maximise efficiency

 Operational Support

Act as the on-shift point of contact for team leaders and managers

Support operational decision-making through system insight and performance data

Manage and prioritise workload flow to maintain service levels

Assist with planning activities, including weekly pick strategies and system configuration

 Technical Coordination

Work closely with IT and engineering teams to escalate and resolve issues

Support continuous improvement initiatives across warehouse systems and processes

Provide KPI data and analysis to support leadership teams

 Health, Safety & Compliance

Ensure all activities comply with health & safety standards and company policies

Adhere to regulatory and quality standards within a controlled distribution environment

Promote a strong safety culture and continuous improvement mindset

 Skills & Experience

 Essential

Strong analytical and problem-solving skills with high attention to detail

Ability to diagnose and resolve technical or operational issues

Experience working in a fast-paced or high-volume environment

Excellent organisational and time management skills

Confident communicator, able to work across multiple teams

IT literate, including Microsoft Office 365

Flexible approach to working hours, including shifts

 Desirable

Experience with warehouse management systems (WMS) or automated systems

Knowledge of logistics, distribution or warehouse operations

Experience analysing performance data and KPIs

Understanding of regulated environments (e.g. pharmaceutical or similar)

Additional Information

This role involves working in a warehouse environment, including standing and walking for extended periods

Some manual handling may be required

Candidates must be comfortable working in varying temperatures

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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