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Customer Care Coordinator

Job Posted: 4 hours ago

Salary: £ 28,000 - 31,000 / Annum
Job Type: Permanent
Location: Bury St Edmunds, Suffolk

Expire in: a month

Job Description

Customer Care Coordinator

Salary: £28,000 – £31,000 per annum
Location: Bury St Edmunds

As part of our ongoing growth, we’re looking for a Customer Care Coordinator to join our expanding team based at our Head Office near Bury St Edmunds.

Reporting directly to the Head of Customer Care, you’ll be a key point of contact for customers after they move into their new homes, ensuring any issues are handled efficiently, professionally, and with a focus on providing an exceptional experience.

Key Responsibilities

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    Act as the main point of contact for customers, managing phone calls, emails, and enquiries with professionalism and empathy.

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    Log and update all cases accurately within internal systems (including Clixifix) to ensure information is current and KPI targets are met.

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    Coordinate remedial works with maintenance operatives, contractors, and suppliers to ensure timely resolution of issues.

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    Schedule and confirm appointments, liaising with Site Managers, Contracts Managers, and other stakeholders to ensure smooth communication between all parties.

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    Monitor progress of ongoing works and follow up to ensure they’re completed to the expected quality standards and within agreed timescales.

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    Record all customer interactions and outcomes clearly to support reporting and performance tracking.

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    Escalate and acknowledge complaints in line with company procedures, ensuring customers receive timely updates.

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    Provide feedback to internal teams to support continuous improvement and enhance the overall customer experience.

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    Support the wider Customer Care team with general administration and any ad-hoc duties as required.

About You

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    Excellent communication and interpersonal skills, with a strong customer-first attitude.

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    Highly organised with great attention to detail and the ability to prioritise tasks effectively.

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    Confident using Microsoft Office and CRM or case management systems (experience with Clixifix is beneficial).

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    A team player who can also work independently in a fast-paced environment.

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    Previous experience in a customer service, coordination, or administrative role — ideally within housebuilding, construction, or property management.

If you’re passionate about providing great customer service and want to be part of a growing, supportive team, we’d love to hear from you

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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