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Customer Care Coordinator

Job Posted: 7 hours ago

Salary: £ 25,000 - 28,000 / Annum
Job Type: Permanent
Location: Glasgow, Glasgow City

Expire in: a month

Job Description

I’m recruiting on behalf of a national housebuilder who are looking to add a Customer Care Co-ordinator to their growing team in West Central Scotland.

This is a brilliant role for someone who thrives on organisation, communication, and delivering a great customer experience. Housebuilding experience isn’t required — they’re open to candidates from any construction-related background who have strong admin and customer care skills.

The Role

As Customer Care Co-ordinator, you’ll be the central point of contact for homeowners and internal site teams. Your role will include:

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    Logging and managing customer queries and defects

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    Scheduling trades and diaries for remedial works

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    Liaising with Site Managers, subcontractors and the wider customer care team

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    Providing clear communication updates to customers

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    Ensuring KPIs and service levels are met

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    Maintaining accurate records and documentation

What They’re Looking For

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    Experience in a similar admin or customer-facing role (construction-related highly desirable)

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    Strong organisational skills and attention to detail

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    Confident communicator who enjoys problem-solving

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    Ability to prioritise a busy workload and manage multiple cases at once

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    A friendly, proactive and helpful approach

Salary & Package

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    £25,000 – £28,000 depending on experience

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    8–12% annual bonus

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    KPI-based commission, typically worth £1,000–£2,000 per year (performance-related)

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    National housebuilder with career progression and support

If you're working in customer care, administration, construction support, housing associations, property management, or anything similar — this could be a fantastic next step

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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