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Customer Care Coordinator

Job Posted: 15 days ago

Salary: £ 30,000 - 33,500 / Annum
Job Type: Permanent
Location: Hook, Hampshire

Expire in: 13 days

Job Description

Customer Care Coordinator

Hook

Up to £32k plus bonus and benefits

Hybrid working

About the company:

Our client builds and sells over 10,000 homes annually across England, Wales, and Scotland. They operate through 24 regional offices and employs thousands of people in various roles within the construction sector

They emphasize its commitment to working with local communities and contributing positively to them. This includes developing infrastructure and making financial contributions to local authorities. They aim to create thriving communities alongside building homes.

About the opportunity:

As Customer Care Coordinator, you’ll be the first point of contact for our homeowners after completion, coordinating the resolution of any issues or defects in a timely, courteous, and professional manner. You'll work closely with our site teams, subcontractors, and internal departments to ensure our after-sales service is smooth, efficient, and exceeds expectations.

Key Responsibilities

  * Log, track, and manage customer care queries and defects via CRM systems

  * Liaise with homeowners, contractors, and internal teams to schedule and follow up on works

  * Provide timely updates to customers and maintain clear, professional communication

  * Ensure all remedial works are carried out within agreed timeframes

  * Support the Customer Care Manager with reports, documentation, and homeowner feedback

  * Maintain accurate records and help drive continuous improvement in service delivery

About the benefits and rewards:

The salary will be dependent on the level of exposure to the residential industry. The company offers excellent opportunities and offers a basic salary in the region of up to £32k DOE. In addition to the basic salary there will be further company benefits including bonus and further company benefits.

About the requirements:

  * Previous experience in a customer care or coordination role with a developer

  * Strong organisational and administrative skills

  * Excellent written and verbal communication

  * Empathetic, professional, and solutions-focused approach

  * Ability to juggle multiple tasks and remain calm under pressure

  * IT literate with experience using CRM systems or similar

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Care Coordinator job near me in Hook, Hampshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!