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Customer Care Coordinator

Job Posted: 6 days ago

Salary: £ 14 - 15 / Hour
Job Type: Temporary
Location: Billingshurst, West Sussex

Expire in: 22 days

Job Description

Our client is looking for a proactive and customer-focused Customer Care Coordinator to join their growing team. This is a fantastic opportunity for someone with strong administration and customer service skills who enjoys building relationships, coordinating contractors, and delivering an excellent customer experience. You'll support partnership housing providers, residents, and internal teams while helping to ensure works are completed efficiently and enquiries are resolved promptly.

Company Benefits:

  * Competitive salary

  * Annual bonus scheme

  * Salary sacrifice car scheme

  * 26 days holiday plus bank holidays, increasing with service

  * Private medical insurance and health screening

  * Life assurance and pension scheme

  * Flexible and hybrid working opportunities

  * Ongoing training and career progression

  * Company social events and additional benefits

Key Responsibilities:

  * Provide administrative support to the Customer Care and Partnerships teams

  * Act as a key contact for customer and client enquiries

  * Chase contractors for appointments and updates on completed works

  * Coordinate subcontractors and suppliers to resolve defects efficiently

  * Raise work instructions, quotations, and material orders

  * Maintain accurate records, reports, and documentation

  * Support inspections, complaints handling, and insurance claims administration

  * Provide cover for incoming customer care calls

  * Liaise with internal teams to ensure excellent service delivery

Experience & Skills Required:

  * Previous customer service, customer care, coordinator, or administration experience

  * Excellent communication and interpersonal skills

  * Strong organisational skills and attention to detail

  * Ability to manage multiple priorities in a busy environment

  * Proficient in Microsoft Office applications

  * Knowledge of COINS software would be advantageous

  * Professional, adaptable, and customer-focused approach

  * Ability to work independently and as part of a team

If you have not been contacted within 5 working days, unfortunately your application has not been shortlisted on this occasion

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Care Coordinator job near me in Billingshurst, West Sussex! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!