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Customer Care Representative

Job Posted: 9 hours ago

Salary: £ Competitive
Job Type: Contract
Location: Ashford, Kent

Expire in: a month

Job Description

Manpower are recruiting for 2 Customer Care Representatives. These roles will be a contract Maternity cover for a client based in Ashford. 12 - 18 months contract. 

Overall Mission

Act as the central link between customers, operations, sales, and GBS to ensure customer requirements are fulfilled efficiently and cost-effectively. Build strong customer relationships, represent the Voice of the Customer, and manage the complete order-to-shipment process for assigned accounts.

Main Responsibilities

Strategy Design & Execution
Execute Customer Care strategy aligned with global guidelines.
Monitor KPIs and take corrective actions where needed.
 Project Management
Identify and support continuous-improvement opportunities.
Participate in internal projects relevant to Customer Care.
 Subject Matter Expertise
Support assigned customers and affiliates to fulfill order requirements; escalate issues when required.
Collaborate with Customer Care team to provide superior service.
Maintain clear communication with customers, operations, sales, and GBS.
Manage order changes, issue resolution, and customer complaints.
Manage the full order-to-invoice cycle.
Handle blocked or prioritised orders and customer returns.
Build strong customer relationships and manage expectations.
Analyse demand and forecasts; coordinate with planning on inventory needs.
Participate in demand planning meetings.
Maintain accurate customer records.
Provide backup support for colleagues' accounts when needed.
Identify trends impacting customer experience and communicate insights.
Support onboarding of new customers.
Participate in customer visits and presentations.Education & Qualifications

High School/Secondary Education required.
Associate or University Degree preferred.
English + additional language(s) as needed.
2-3 years industry experience, including customer-facing roles.Required Competencies

Customer oriented
Action oriented
Autonomous
Time management
Priority setting
Problem solving
Conflict management
Collaboration
Strong communication skillsRequired Skills

SAP and related processes
Microsoft Office proficiency
Strong written and verbal communication
S&OP / basic project management understanding
Knowledge of fragrance market (preferred)
Knowledge of Incoterms & shipping terminology
Flexibility and teamwork
Lean/Six Sigma (White/Yellow Belt)

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

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Looking for your next career move? Join a top company hiring Customer Care Representative job near me in Ashford, Kent! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!