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Customer Care Specialist

Job Posted: a month ago

Salary: £ 26,240 - 26,240 / Annum
Job Type: Permanent
Location: Edinburgh

Expire in: 2 days

Job Description

Put Customers First and Build Your Career in Customer Service

Are you passionate about delivering exceptional customer experiences? Do you thrive on solving problems and making things right? We're looking for customer-focused, solutions-driven professionals to join a leading online retail brand in a fast-paced contact centre environment.

Key Responsibilities

Engage with customers across phone, email, live chat, social media, and messaging channels
Provide clear, friendly advice and guide customers through their purchase journey
Solve issues quickly with empathy, ownership, and a solutions-first mindset
Work closely with partners and suppliers to ensure seamless service delivery
Proactively spot problems and reach out to customers with better options
Manage complaints with professionalism and care, aiming to restore trust
Keep bookings and orders running smoothly through effective coordination
Investigate delivery or order issues and help customers get the right outcome

What We're Looking For

Excellent communication and active listening skills
Strong problem-solving abilities and attention to detail
Confidence in juggling multiple tasks and staying organised
Experience in customer service, retail support, or contact centres
A positive, team-focused attitude and willingness to learn
A passion for delivering great service - every time 

Why You'll Love It Here

You'll be joining a business that truly values its people - a place where your ideas matter, your growth is supported, and your well-being is a priority.

Enjoy:

Hybrid working (3 days office / 2 days home)
A competitive salary and bonus opportunities
Generous holiday allowance - including your birthday off
A comprehensive benefits package
Ongoing development and opportunities to grow your career

If you're ready to make an impact, bring fresh thinking, and be part of an energised, customer-obsessed team, we'd love to hear from you.

Apply today and start building a career where you can genuinely make a difference.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Care Specialist job near me in Edinburgh! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!