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Customer Claims Coordinator

Job Posted: 2 days ago

Salary: £ 24,000 - 28,000 / Annum
Job Type: Permanent
Location: St Albans, Hertfordshire

Expire in: a month

Job Description

We are currently recruiting for a Customer Claims Insurance Coordinator to join a fast-growing, company based in St Albans.

You will be responsible for the efficient handling of all insurance-related tasks and customer enquiries in a timely and professional manner.

You may be required to prepare spreadsheets, reports, and draft bulletins to maintain databases and assist in general insurance operations.

What’s in it for you?

  * Salary: up to £28k

  * Hours: Monday to Friday 9am-5pm – hybrid (1 day at home after training)

  * 22 days holiday plus 8 days bank holiday

  * Free parking

  * Private medical insurance

  * Life insurance

  * Progression opportunities

Key responsibilities:

  * Address customer enquiries and concerns related to insurance claims with professionalism and efficiency

  * Provide clear and timely communication to customers regarding their insurance claims

  * Log all claims and related communications on the system

  * Work with Contract Managers, Area, and Regional Managers to resolve insurance customer claims

  * Direct unresolved insurance issues to the appropriate teams

  * Monitor and provide feedback on the efficiency of insurance processes, ensuring all procedures are followed

What the employer is looking for:

  * Previous customer service administration experience is essential

  * Excellent communication skills: verbal, electronic, and written

  * Highly computer literate with excellent working knowledge of Microsoft Office programmes

  * Excellent organisational skills with the ability to prioritise tasks and work to deadlines

  * Ability to achieve targets whilst maintaining accuracy

  * Ability to develop positive working relationships with colleagues and external contacts

  * Rational decision-making and judgement

Red Door Recruitment is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.

Please note due to the number of applications we often receive; only shortlisted applicants will be contacted

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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