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Customer Communications Centre Advisor

Job Posted: 15 days ago

Salary: £ 26,000 - 26,000 / Annum
Job Type: Permanent
Location: Bedford, Bedfordshire

Expire in: 13 days

Job Description

If you have applied for this position in the past 3-months and were unsuccessful, please refrain from reapplying.

Working Hours: Monday to Thursday, 8am-5:00pm, Friday, 8am - 4:30pm.

Contract Type: Hybrid (Office-based for 6 months, then hybrid) 

Join Our Team as a Customer Communications Centre Advisor 

Are you a recent graduate or early in your career and looking to make a real impact? At bpha, we're not just offering a job-we're offering a long-term career development opportunity. 

About the Role 

As a Customer Communications Centre Advisor, you'll be the first point of contact for our customers-handling queries via phone, email, WhatsApp, and social media. You'll diagnose repairs, review accounts, and signpost services, all while delivering exceptional customer service. 

You'll be empowered to: 

Resolve customer queries at first contact 

Collaborate across departments to find solutions 

Support new colleagues through buddying and training 

Continuously develop your skills through training in general and repairs enquiries 

What You'll Bring 

We're looking for individuals who are: 

Excellent communicators with a professional telephone manner 

Empathetic and customer-focused 

Proficient with IT, specifically MS Office 

Able to prioritize and manage time effectively 

Educated to GCSE level (A-C in English and Maths) 

Experience in customer service of some description is a must, but this doesn't have to have been in housing or in a directly comparable environment. We value potential and attitude just as much as experience. 

Why bpha? 

We live by our values: 

We take responsibility - doing the right thing, not the easy thing 

We show empathy - listening and understanding every customer 

We are better together - collaborating and celebrating diversity 

We are ambitious - always learning and striving to be the best 

With structured development pathways and a culture of support, bpha is the perfect place to start and grow your career. 

Please note that we reserve the right to close this vacancy early if we receive a sufficient number of applications or find a suitable candidate before the advertised closing date. We encourage interested applicants to apply as soon as possible to avoid disappointment

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Communications Centre Advisor job near me in Bedford, Bedfordshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!