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Customer Compliance Support Advisor

Job Posted: 16 days ago

Salary: £ 26,000 - 30,000 / Annum
Job Type: Permanent
Location: St Albans, Hertfordshire

Expire in: 12 days

Job Description

We are recruiting for a Customer Compliance Support Advisor to join a successful and growing company based in St Albans. Our client is one of the leading players in their field and are recognised for their high levels of customer service. They're a friendly, sociable company with a relaxed yet professional atmosphere!

The main purpose of the role is to support the Compliance Manager with the monitoring of client accounts and due diligence. It is a great opportunity for someone looking to get into a compliance role or perhaps you are looking to further your customer service career!

What’s in it for you?

  * Salary: Up to £30k depending on experience

  * Hours: Shift work/rota – normal hours: 9am to 7pm on Mondays and 9am to 5.30pm Tuesday to Friday

  * 40 hours per week, including some weekend work (hours to be discussed)

  * Hybrid working available once trained, 2 days WFH, 3 days in the office

  * Generous bonus scheme after 6 months

  * 25 days holiday (increasing to 30 after 2 years)

  * Contributory pension scheme

  * Life insurance benefit (4x salary)

  * Enhanced parental leave.

  * Private medical insurance

  * Discounts scheme for gym membership, travel and cinema

  * Free parking

Key responsibilities:

  * Categorising, verifying and assessing customer KYC documentation. Checking for authenticity and any signs of potential financial vulnerability on financial statements

  * Responding to ad-hoc business and customer questions and queries in relation to compliance

  * Escalating questions to appropriate senior staff members using the correct channels when not able to answer them personally

  * Reviewing customer declared income and savings figures where there are signs of obvious inaccuracy or inconsistency

  * Undertaking Marketing Affiliate PEP and Sanction checks

  * Reviewing advertising platforms and affiliate partners to ensure that holding a relationship with such partners would not lead to a breach of any regulatory requirements

  * Assessing whether customers across brands with similar personal details are the same person.

What the employer is looking for:

  * Experience interacting with customers over the telephone

  * Be sensitive, professional, and resilient when conducting customer interactions

  * Have excellent attention to detail and have strong written and oral communication skills

  * Be intellectually curious and have the confidence to follow up compliance concerns using your own initiative

  * Have proven organisational skills, with the ability to prioritise, multi-task and work under pressure

  * Have the ability to develop good relationships with other departments and with clients

  * Available to work evenings and weekends to align with when our customers are most contactable. The successful candidate can choose between shift patterns, working one day either every weekend or every other weekend, with a day off in lieu during the week

Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.

Please note due to the number of applications we often receive; only shortlisted applicants will be contacted

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Compliance Support Advisor job near me in St Albans, Hertfordshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!