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Helpdesk Advisor

Job Posted: 6 days ago

Salary: £ 24,784 - 30,420 / Annum
Job Type: Permanent
Location: Hemel Hempstead, Hertfordshire

Expire in: 22 days

Job Description

Based in Hemel Hempstead, Hertfordshire
Full time: 37.5 Hours per week
Salary: £24,784- £30,420 (depending on experience)
Our JV Price division are seeking a Helpdesk Advisor to join the team. We pride ourselves on delivering exceptional customer service - approachable, solution‑focused, and committed to getting things right the first time.
Every interaction matters, and we work hard to ensure our customers receive fast, accurate and supportive service, every single day. As a Helpdesk Advisor, you’ll need strong organisation and communication skills, the ability to prioritise a busy workload, and the confidence to work to tight deadlines while maintaining a high standard of service.
As a Helpdesk Advisor, you’ll:
  * Deliver an excellent customer service experience, providing clear information, quotes, and support across phone and email.
  * Log and update all customer enquiries in internal systems, ensuring accurate notes from first contact through to resolution.
  * Raise invoices for completed works and support internal processes including billing, purchasing, invoicing, and electronic filing.
  * Assist the Operations team daily, ensuring smooth workflow and timely updates.
  * Manage complaints professionally - identifying escalations, resolving disputes, and prioritising urgent issues.
  * Achieve client and internal KPIs while maintaining high levels of quality and compliance.
As a Helpdesk Advisor, you’ll have:
  * Strong customer service skills, including confident call handling with excellent written communication
  * A positive, solutions‑focused attitude, able to multi‑task and problem‑solve effectively
  * Confident using Microsoft Office (Word, Excel, Outlook) and comfortable working across multiple systems
  * Strong organisation and time‑management skills, with the ability to work to tight deadlines and maintain high attention to detail
  * Flexible and adaptable, able to respond quickly to changing priorities in a fast‑paced, growing organisation
What’s in it for you?
We believe in rewarding talent and creating a workplace where everyone feels valued. Here’s what you’ll get:
  * Employee Ownership – You are part of our success!
  * 28 days holiday (including bank holidays)
  * Company sick pay
  * Maternity and paternity leave support
  * Life assurance cover
  * 24/7 GP access, plus mental health, wellness, financial, and legal support
  * Two paid volunteering days per year – Give back to a cause that matters to you
  * Ongoing training and development – From apprenticeships to leadership programs
  * Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way
  * Recognition and rewards – Celebrating our shining stars all year round
Our Commitment to Inclusion
We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.
Please note: Security and vetting clearance (DBS) is required for this role

Before You Apply

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Bank details.
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Looking for your next career move? Join a top company hiring Helpdesk Advisor job near me in Hemel Hempstead, Hertfordshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!