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Customer Contact Advisor - Porsche Experience Centre

Job Posted: 22 days ago

Salary: £ Competitive
Job Type: Permanent
Location: NN12, Silverstone, West Northamptonshire

Expire in: 6 days

Job Description

Customer Contact Advisor – Porsche Experience Centre
Location: Office based (Porsche Experience Centre Silverstone Circuit, Towcester, NN12 8GR)
Salary: £26,750 per annum + Potential Annual Bonus of 10%
Contract: 37.5 Hours per week, Monday to Friday
Rotational Hours: 8:00 to 16:30, 8:30 to 17:00 and 9:00 to 17:30
Benefits: 25 days plus annual leave plus BH, Holiday buy and sell scheme, Employee referral scheme, Private health insurance, Pension contribution, Eye test vouchers, Electric vehicle salary sacrifice scheme, Employee assistant programme.
We are DEKRA Automotive, we have a incredible opportunity to support a luxury brand as our Customer Contact Advisor, you will be joining our global business employing over 48,600 employees in more than 50 countries over five continents.
In the UK, we offer diverse services across automotive, oil and gas, insurance and chemical and process safety industries.
We are now recruiting for a Customer Contact Advisor to deliver a Porsche experience to match our product by managing customer calls and Porsche Cars GB correspondence in line with the Porsche Experience Centre vision.
You will be responsible for building relationships with everyone associated with the brand and delivering a professional level of service tailored to each individual customer’s needs.
Customer Contact Advisor – Key Accountabilities – Office
• Receive calls and correspondence which may be requests for information, booking requests, or amendments.
• Handle all calls and correspondence from both internal & external customers professionally.
• Fulfil outbound call activity as required ensuring that business and customer requirements are met.
• Accurately update the Porsche Customer database ((email address removed)) as required.
• Treat every contact as an opportunity to cleanse and update the PCGB customer database.
• Process payments via an online system.
• Process and fulfil customer invitations following their purchase of a Porsche model.
• Build up and continuously update individual specialist knowledge in relation to the Porsche products and PCGB strategy.
Customer Contact Advisor – Key Accountabilities – Reception (required for 1 week in every 5)
• Conduct PEC reception duties by providing a high standard of face-to-face customer interaction.
• Meet and greet guests as they enter the building.
• Record the arrival of guests and issue passes as required.
• Contact any guests who have not arrived.
• Notify person(s) being visited of the arrival of their guests.
• Request all driving guests sign participant terms on arrival and complete driving license checks, contacting the DVLA as and when required.
• Manage the guest booking system, updating with all guest arrivals for the following day, producing pre-populated participant terms to be completed on arrival.
• Communicate professionally with internal and external customers, managing all requests thoroughly and promptly, using all resources available to ensure effective, timely, and appropriate resolutions.
• Ensure the reception and atrium area is kept clean, tidy, visually attractive, and welcoming at all times.
• Responsible for the Porsche Shop area - Processing payments from customers who wish to purchase items, updating the stock system, and re-ordering when stocks are low.
In order to be successful in this role you must have / be:
• Ability to demonstrate experience of working within a Customer Service environment
• Ability to provide excellent customer service both over the telephone or face to face
• PC literate and excellent VDU/keyboard skills
• The aptitude and desire to gain good all-round product knowledge
If you feel you have the necessary skills and experience to be successful in this role, click on “APPLY” today!
No agencies please

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