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Customer Service Advisor

Job Posted: 12 days ago

Salary: £ 17 - 18 / Hour
Job Type: Contract Temporary
Location: Buckingham, Buckinghamshire

Expire in: 16 days

Job Description

About the Role
We are looking for a dedicated and customer-focused Customer Service Advisor to join a busy and dynamic Customer Services team. Acting as the first point of contact, you will support residents across a wide range of services, delivering a professional and efficient experience through multiple communication channels.

This is a varied role where no two days are the same. You’ll be handling enquiries across areas such as housing, waste and environment, school admissions, and registration services, ensuring each customer receives a prompt and effective resolution.

Key Responsibilities

  * Manage incoming and outgoing customer contact via telephone, email, and digital platforms

  * Provide high-quality customer service, resolving enquiries at first point of contact where possible

  * Accurately record and maintain customer information in line with data protection requirements

  * Use CRM and other systems to log, track, and manage customer interactions

  * Support customers with assisted digital services where additional help is required

  * Triage and manage complaints, ensuring they are directed appropriately

  * Process casework requests and ensure responses meet required timescales and quality standards

  * Work collaboratively across teams to ensure efficient service delivery

About You

  * Previous experience in a customer service role

  * Strong communication and interpersonal skills, with the ability to handle sensitive situations

  * Ability to work both independently and as part of a team

  * Highly organised with good attention to detail

  * Comfortable using IT systems including MS Word, Excel, and CRM platforms

  * GCSEs (or equivalent) in Maths and English

  * Able to prioritise workload and respond effectively to changing demands

What They Are Looking For

  * A professional and positive approach at all times

  * A team player who supports colleagues and contributes to a collaborative culture

  * Someone who takes ownership and is proactive in resolving issues

  * Flexibility and willingness to adapt to changing service needs

What They Offer

  * A supportive and inclusive working environment

  * Opportunities for training and development

  * The chance to make a real difference to local communities

  * A varied and engaging workload within a public service setting

Additional Information
This role involves working in a fast-paced environment and may include dealing with complex or emotionally demanding enquiries. You will be expected to maintain high standards of accuracy, confidentiality, and professionalism at all times

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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