Hiring Now: Customer Excellence Manager Near You – Apply Today!

Your Next Customer Excellence Manager Job Starts Here – Apply Now!

Customer Excellence Manager

Job Posted: a month ago

Salary: £ Competitive
Job Type: Permanent
Location: Merseyside

Expire in: 20 hours

Job Description

Customer Excellence Manager

Our client is a trusted retrofit installer, delivering renewable heating and insulation solutions to homes across the UK. They work with utility companies, housing associations, local authorities, and homeowners to make properties warmer and more affordable.

The Role

They are looking for a Customer Excellence Manager to lead and inspire high-performing teams across Customer Liaison, Customer Service, and Social Value. You’ll embed a culture of customer excellence, design best-practice processes, and identify opportunities to enhance the customer experience. Reporting to the Head of HR, Quality, and Compliance, you’ll play a key role in positioning the company as a market leader in customer service.

The role is Merseyside base.

What You’ll Do

Lead teams to deliver outstanding customer service and care.
	
Design and implement best-practice customer journey processes.
	
Monitor complaints, compliments, and customer satisfaction to drive improvements.
	
Manage Customer Liaison Officers, supporting their development and performance.
	
Ensure social value commitments are delivered effectively and meet community obligations.
	
Provide training and lead by example with excellent customer service behaviours.

What They are Looking For

Proven experience in a Customer Excellence Manager or similar role.
	
Experience in social housing, public sector, or retail maintenance is highly desirable.
	
Strong strategic thinking with a track record of driving improvements.
	
Excellent communication, stakeholder management, and analytical skills.
	
Customer-focused approach with the ability to build and lead inclusive teams

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Excellence Manager job near me in Merseyside! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!