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Customer Experience Adviser

Job Posted: 6 days ago

Salary: £ 25,877 - 27,000 / Annum
Job Type: Permanent
Location: Salisbury, Wiltshire

Expire in: 22 days

Job Description

We’re seeking a dynamic and customer-focused Customer Experience Adviser to be the welcoming face of our team.

In this role, you'll be the first point of contact for participants and stakeholders, providing a welcoming and efficient service both in person and over the phone. You’ll play a key part in supporting individuals on their journey to sustainable employment, while ensuring smooth programme transitions and delivering exceptional customer service. You'll facilitate warm handovers from Jobcentre Plus, and completing all necessary start-up administration such as identification checks and initial assessments. You’ll also support Employment Advisers during periods of absence, organise and deliver job search activities including CV preparation and application support, and build strong relationships with local employers to assist with recruitment events and vacancy campaigns. Additionally, you’ll provide ongoing support to participants in work, deliver high-quality administrative support by managing office supplies and maintaining a professional office environment, and handle petty cash payments accurately.

We’re looking for someone with proven experience in customer service and administration, ideally within employability, recruitment, or HR. You’ll have excellent communication and interpersonal skills, with the ability to build positive relationships, alongside strong organisational skills and attention to detail in a fast-paced environment.

If you are passionate about helping people achieve their goals and thrive in a role that makes a real difference, we’d love to hear from you

In return for your dedication, knowledge, and commitment, we’re offering a competitive salary of £25,877 up to £27,000 p.a. with these great benefits:

25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
2 Volunteer Days
Company Pension Scheme - 5% Employee 5% Employer
Health Insurance Allowance
Employer Paid Healthcare Cash Plan, incl. 3 x salary life assurance
Annual Pay Review
Enhanced Maternity/Adoption and Paternity Pay Arrangements
Free access to BenefitHub – an online portal with access to a wide range of retail discounts, Life Assurance, Cycle to Work Scheme, Tax Saver Commuter Tickets
Refer a Friend Scheme

Interested? There’s an easy to apply route below to upload your CV!

If you need any further information, talk to our experienced Internal Recruitment Team on (phone number removed) .

Seetec Group is an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our Employee Owners. People are at the front, centre and heart of every service we provide and each decision we make.

Location: Office Based In Salisbury

Hours: 37 hours a week. Monday to Thursday 8.30 am to 5pm, Friday 8.30 am to 4.30pm

Closing Date: 11 May 2026

Key Responsibilities
Act as the first point of contact for participants, providing a professional and welcoming service by phone and face‑to‑face
Promote the Employability programme and ensure participants understand its purpose and benefits
Support the programme onboarding process, including welcome meetings, pre‑referrals and smooth handover into the service
Complete initial assessments to identify barriers to employment and arrange follow‑up support
Deliver job search support, including CVs, applications and promoting suitable opportunities (1‑to‑1 and group sessions)Build knowledge of local support and signposting services to ameet participant needs
Engage with employers and promote participants to support employment outcomes
Maintain accurate customer records and contribute to service quality and continuous improvement
Provide general office and administrative support to ensure a safe, professional and welcoming environment

Skills and Experience
Essential

Positive, service-oriented attitude with proven experience in a customer service-related role
IT literate with familiarity of MS Office products and modern digital technologies, i.e. Microsoft Teams
Ability to thrive in a fast-paced and sometimes high-pressure environment
Proven experience in administrative roles.
Strong attention to detail and ability to manage multiple tasks simultaneously.
Excellent communication and interpersonal skills.
A good working knowledge of the local labour market in the specified geographical locations
Experience of delivering services to meet contractual and quality standards

Desirable

An understanding of the barriers unemployed job seekers face in obtaining a new job
Experience of working in a high-performance culture
Experience of delivering services to specific quality standards
Full driving license

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Experience Adviser job near me in Salisbury, Wiltshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!