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Customer Experience Advisor

Job Posted: 13 days ago

Salary: £ 20,382 - 20,382 / Annum
Job Type: Contract
Location: CH2, Hoole, Cheshire West and Chester

Expire in: 15 days

Job Description

Customer Experience Advisor

Chester

£20,382.92 per annum

Fixed term until February 28th 2027

Part Time - 25 hours per week (Monday – Friday)

Are you a brilliant customer champion who can join our team and live our values every day to deliver an excellent service?

You'll love helping customers, so this'll be a big part of your previous roles, especially in a busy office or contact centre environment. You’ll be a great communicator, who can support customers to access our services putting them at the heart of everything you do.

You’ll be able to…

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    Champion for our customers, providing an excellent customer experience as the first point of contact.

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    Help customers access our services in line with our customer commitment.

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    Live our values every day, taking ownership of queries and doing what matters most for our customers.

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    Support first contact resolution of queries including diagnosing & scheduling repairs and with rent, ASB, lettings and home ownership queries.

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    Help provide an accessible, value for money customer experience to meet the diverse needs of our customers, in line with our policies.

You’ll be comfortable working with colleagues across our business, in an environment focused on continuous improvement, value for money, learning and innovation. You’ll build relationships with partners to provide excellent services for customers, whilst embracing our ‘One Team’ approach.

So, take a look at our job profile - if you think you’ve got most of what we are looking for, but not everything, we’d still love to hear from you.

About our team …

Our team is great (if we don’t mind saying so ourselves!) we’re led by our Executive Director of Customer Experience. We work hard, support each other, and also like to have fun! You’ll be part of our Customer Experience Team reporting to our Customer Experience Manager and Customer Experience Coach - it’s an exciting team to be part of, as we deliver our new corporate plan ambitions.

You’ll need to submit a CV and supporting statement telling us about you and why you're right for the job by 5pm 9th April.

Shortlisted candidates will be contacted to arrange an interview

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Experience Advisor job near me in CH2, Hoole, Cheshire West and Chester! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!