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Customer Experience Advisor

Job Posted: 11 days ago

Salary: £ 12.71 - 12.71 / Hour
Job Type: Temporary
Location: WA3, Risley, Warrington

Expire in: 16 days

Job Description

Customer Experience Advisor

📍 Warrington, WA3
🔧 Customer-Focused Service Environment

💷 Pay Rate: £12.71 per hour

Tudor Employment Agency is proud to recruit a Customer Experience Advisor for a well-established and reputable business based in Warrington. This is an excellent opportunity for someone passionate about customer service, problem-solving and relationship building within a fast-paced, service-led environment.

Why Apply?

  * Full-time temporary role

  * Monday–Friday working pattern

  * 40 hours per week

  * Supportive team environment

  * Opportunity to develop customer service and commercial skills

  * Long-term career potential within a growing business

About the Role:

  * Respond professionally and efficiently to all inbound customer enquiries

  * Ensure 100% customer satisfaction relating to rates, service and invoice queries

  * Handle service failures in line with company performance standards

  * Provide professional and timely responses to lift enquiries, minimising service failures where possible

  * Communicate via multiple channels including phone calls, live chat, text messages, system cases and email, following escalation procedures

  * Gather and compile information to ensure queries are handled efficiently between departments

  * Provide rates and quotes, proof of collections, assist with invoice queries and general enquiries

  * Conduct customer reviews and gather feedback to ensure service satisfaction

  * Handle complaints and referrals from service centres, calls, website, live chat and social platforms in a professional and effective manner

  * Build strong relationships with both internal and external customers

  * Carry out administrative duties including logging queries, booking waste collections, sending welcome packs, customer hub registrations, user support and processing waste transfer notes

  * Support the sales team by logging and assigning leads, completing contract checks, validating information and assisting with pre-qualification questionnaires

  * Upsell and cross-sell products and services to support business growth

What We’re Looking For:

  * Previous customer service experience

  * Confident communicator across multiple platforms

  * Highly organised with strong attention to detail

  * Professional, customer-focused and proactive

  * Ability to build positive working relationships

Working Hours:

Monday – Friday
8:00am start
Total: 40 hours per week

#TeamTudor looks forward to hearing from you

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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