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Customer Experience Executive

Job Posted: 2 hours ago

Salary: £ Competitive
Job Type: Contract
Location: Wigan, Greater Manchester

Expire in: a month

Job Description

Customer Experience Executive- 12 month fixed term contract

This is a market-leading company in the commercial catering sector, currently seeking a Customer Experience Executive to join their Internal Sales team. This is a key front-line role focused on delivering exceptional service to customers, dealers, and internal teams.

You'll be the first point of contact for incoming enquiries via phone, email, and live chat, while also supporting sales processes by accurately processing orders and maintaining strong relationships across the business.

This is a great opportunity for someone with customer service experience in a fast-paced environment who enjoys building relationships, problem-solving, and being part of a collaborative and supportive team.

Key Responsibilities

Act as first-line support for customer enquiries via phone, email & live chat
Deliver high-quality service and resolve queries efficiently
Accurately process orders using internal systems
Collaborate with dealers, end-users, and internal departments
Support sales initiatives and reporting (e.g. nil/low spend accounts)
Provide admin support including documentation and filing
Monitor and improve customer service processes
Assist with product knowledge updates and training

Key Skills & Experience

Customer service experience in a B2B busy sales or support environment
Confident communicator with excellent phone and email manner
Strong organisational and time-management skills
Comfortable using Microsoft Office, especially Excel and Word
Proactive, solution-focused, and able to work both independently and in a team
Knowledge of the commercial catering or hospitality industry is a plus (not essential)ACS are recruiting for a Customer Experience Executive . If you feel that you have the skills and experience required in this advertisement to be a Customer Experience Executive  submit your CV including an outline of your experience as a Customer Experience Executive . It is always a good idea to include a covering letter outlining your experience as a Customer Experience Executive with your application as this will enhance your chances of selection and improve your prospects of landing the Customer Experience Executive role you desire

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

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Looking for your next career move? Join a top company hiring Customer Experience Executive job near me in Wigan, Greater Manchester! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!