Hiring Now: Customer Liaison Officer Near You – Apply Today!

Your Next Customer Liaison Officer Job Starts Here – Apply Now!

Customer Liaison Officer

Job Posted: a month ago

Salary: £ Competitive
Job Type: Contract
Location: Edinburgh

Expire in: 2 days

Job Description

Customer Liaison Officer | Edinburgh | ££Negotiable DOE 

Avenue are seeking an experienced and proactive Community Liaison Officer (CLO) to support the delivery of a major High Voltage (HV) cable installation project involving the construction of approximately 10km of trenching works between substations on the outskirts of Edinburgh.

The successful candidate will act as the primary interface between the project team and external stakeholders, ensuring effective communication, minimising disruption, maintaining positive relationships and protecting the reputation of the business throughout the project lifecycle.

The CLO will be expected to build strong relationships and maintain regular engagement with customers, local communities, local authorities, transport providers, businesses and all interested parties affected by the works.

Key Responsibilities 

Act as the primary point of contact for all external stakeholder communication associated with the project.

Develop, implement and maintain a Stakeholder Engagement Plan and communication strategy.

Build and maintain positive working relationships with: Local residents and customers
Businesses affected by the works
Local community and neighbourhood groups
Local highways authorities
Bus operators and public transport providers
Emergency services
Schools, care homes and vulnerable customer groups
Elected members and local councillors
Client representatives and key project stakeholders
Arrange and attend stakeholder meetings, public information events and community engagement sessions.
Prepare and distribute advance notifications, newsletters, project updates and customer communications. 

Customer Management 

Act as the first escalation point for customer concerns and complaints.

Log, monitor and manage customer enquiries through to closure.

Ensure all complaints are investigated promptly and corrective actions implemented where required.

Identify vulnerable customers and ensure additional support measures are put in place.

Traffic & Public Interface Management 

Liaise closely with highways authorities regarding planned roadworks, traffic management arrangements and access restrictions.

Coordinate with bus operators regarding route changes, diversions and bus stop impacts.

Ensure businesses, residents and stakeholders receive sufficient notice of any disruption.

Attend coordination meetings relating to highways and traffic management.

Community Relations 

Maintain positive public perception of the project and the Opus brand.

Monitor community concerns and identify emerging issues before escalation.

Attend local forums and neighbourhood meetings as required.

Identify opportunities for community engagement initiatives and positive project legacy activities.

Requirements:

Essential:

Previous experience in a Community Liaison, Stakeholder Engagement or Customer Relations role.

Experience working on utilities, civil engineering, highways or infrastructure projects.

Strong communication and interpersonal skills.

Ability to deal professionally with difficult or sensitive situations.

Excellent organisational and reporting skills.

Strong IT capability including Microsoft Office.

Full UK Driving Licence.

Desirable:

Experience within power, utilities or major infrastructure projects.

Knowledge of roadworks and traffic management processes.

Knowledge of local authority engagement procedures.

Understanding of CDM and construction environments.

Interested? Apply with your most recent CV or Call Alanna: (phone number removed). 

INDTEMP

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Liaison Officer job near me in Edinburgh! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!