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Customer Relations Manager

Job Posted: 2 hours ago

Salary: £ 36 - 36 / Hour
Job Type: Temporary
Location: Crawley, West Sussex

Expire in: a month

Job Description

Customer Relations Manager 
 Temporary - Permanent 
 £36 Per Hour Umbrella
 Crawley 

Hamilton Woods Associates are currently recruiting for a Customer Relations Manager to work across several sites and act as the main post of contact for customers.

Duties and Responsibilities of the Customer Relations Manager:

Act as the main point of contact for customers, providing support and guidance from reservation through to aftercare.
Conduct pre-handover inspections to ensure homes meet quality standards before completion.
Manage post-completion defects, snags and warranty issues, ensuring all items are logged, monitored and resolved within agreed timescales.
Carry out customer courtesy visits and accurately record identified issues on internal systems.
Handle escalated customer complaints and work towards timely, fair and customer-focused resolutions.
Liaise closely with site teams, build managers, contractors and the customer service department to keep customers updated and ensure work is completed to standard.
Support the delivery of high customer satisfaction scores, including NHBC 8-week and 9-month surveys.
Educate customers around warranty coverage, aftercare processes and what they can expect after moving in.
Identify trends or recurring issues and provide feedback to internal teams to drive continuous improvement.
Maintain accurate documentation, progress updates and weekly reports for management.
Ensure all customer interactions are handled professionally.Essential Requirements of the Customer Relations Manager:

Previous experience within a similar position
Strong customer service skillsTo be considered for this exciting role, please contact Lucie Houston - Managing Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful

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