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Customer Relationship Manager

Job Posted: 10 days ago

Salary: £ 40,000 - 45,000 / Annum
Job Type: Permanent
Location: Bristol, City of Bristol

Expire in: 17 days

Job Description

Customer Relationship Manager

Location: Bristol / North Somerset Area

Reporting to: Regional Director

Salary: Competitive Base up to 45k + Benefits

The Opportunity

Are you a commercial leader who thrives at the intersection of technical precision and relationship strategy?

Syntech Recruitment is representing a premier, UKAS-accredited technical service provider that sits at the heart of the UK’s manufacturing supply chain. This isn't just a "sales" role; it’s a leadership appointment where you will oversee the commercial heartbeat of a high-growth laboratory. You will be tasked with transforming standard customer service into a world-class partnership model, ensuring that some of the UK’s most advanced engineering firms receive the seamless, high-accuracy support they require.

Your Responsibilities

As the Customer Relationship Manager, you will lead a dedicated team to maintain high retention rates and streamline the "Order to Cash" cycle.

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    Leadership & People: Lead, mentor, and train the Internal Sales and Customer Experience teams; conducting periodic 1:1s and Personal Development Reviews.

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    Commercial Strategy: Drive organic sales growth across Major and Minor accounts, utilizing market trends to enhance the company’s Value Proposition.

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    Operational Excellence: Develop and implement administrative systems and process controls to reduce transactional waste and improve response times.

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    Client Partnerships: Act as a key point of contact for high-value accounts, attending business reviews and managing Master Service Agreements (MSAs).

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    Financial Oversight: Manage department budgets, compile revenue KPI reports for senior management, and support "Value Optimised Pricing" initiatives.

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    Quality & Compliance: Participate in internal audits and ensure all customer interactions are recorded accurately within HubSpot, Sage, or industry-specific ERP systems.

Experience & Skills Required

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    Background: Minimum 5 years of experience in a similar leadership role, preferably within an engineering service, laboratory, or technical manufacturing environment.

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    Qualifications: A degree or certification in Business Management and a relevant ILM (Institute of Leadership and Management) qualification.

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    Technical Savvy: Proficiency in Microsoft Office and experience with CRM/ERP systems (HubSpot, Sage, or calibration-specific software like MetCal/IndySoft is highly desirable).

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    Commercial Acumen: A strong understanding of Profit & Loss (P&L), specifically Cost of Sales (CoS), and experience negotiating technical partnerships.

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    Soft Skills: Exceptional negotiation skills, a collaborative mindset, and the ability to drive change within a team.

The Package

Joining this firm means becoming part of a stable, forward-thinking organization that values technical integrity and professional evolution:

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    Strategic Influence: A seat at the table with the Senior Management Team, directly impacting the firm's growth and pricing strategies.

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    Inclusive Culture: A workplace that actively celebrates diversity and fosters an environment where every team member's contribution is visible.

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    Career Longevity: Work within a resilient sector (Metrology/Calibration) that is essential to the UK's aerospace and manufacturing industries.

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    Comprehensive Benefits: Competitive salary, leadership development plans, and a robust benefits package tailored to senior professionals

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

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Looking for your next career move? Join a top company hiring Customer Relationship Manager job near me in Bristol, City of Bristol! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!