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Customer Sales Advisor

Job Posted: 17 days ago

Salary: £ 12.71 - 12.71 / Hour
Job Type: Permanent Temporary
Location: AL9, Hatfield, Hertfordshire

Expire in: 11 days

Job Description

About the Role

We are looking for a proactive and customer-focused Customer Service Advisor to join our team. This is a fast-paced role where you will be responsible for handling a high volume of customer interactions, resolving queries efficiently, and delivering an excellent customer experience.

Key Responsibilities

  * Handle a high volume of inbound and outbound customer calls in a professional and timely manner

  * Log, track, and update all customer interactions using a ticketing system

  * Manage multiple customer queries simultaneously while maintaining accuracy and quality

  * Resolve customer issues at the first point of contact wherever possible

  * Prioritise and escalate complex issues to the appropriate department

  * Provide clear and accurate information regarding shipments

  * Maintain detailed and up-to-date customer records

  * Follow company procedures, service standards, and compliance guidelines

  * Meet performance targets including response time, resolution rates, and customer satisfaction

Skills & Requirements

  * Excellent verbal communication and active listening skills

  * Strong multitasking and time management abilities

  * Ability to work effectively under pressure in a fast-paced environment

  * Good problem-solving skills with strong attention to detail

  * Basic IT proficiency (e.g. Microsoft Office, data entry, system navigation)

  * Previous customer service or call centre experience is preferred

Key Competencies

  * Customer-focused mindset

  * Adaptability and flexibility

  * Strong organisational and prioritisation skills

  * Ability to work collaboratively within a team

  * Professional and confident telephone manner

Shift Patterns & Working Hours

  * 9-hour shifts per day (including 1 unpaid hour break)

  * Primarily Monday to Friday, with flexibility to work weekends when required

  * Start times vary between 6:00am and 10:00am, with corresponding finish times (latest finish 7:00pm)

  * Weekend shifts are ad hoc and mainly to cover annual leave during the temporary period

Progression (Temp to Perm)

This is a temporary-to-permanent opportunity. Successful candidates will transition into a permanent role, moving to a later shift pattern:

  * 13:00 to 22:00

  * Tuesday to Saturday

If you are interested please contact Pertemps Hemel Hempstead

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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