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Customer Service Administrator

Job Posted: 3 hours ago

Salary: £ 25,000 - 25,000 / Annum
Job Type: Permanent
Location: KT10, Esher, Surrey

Expire in: a month

Job Description

Genuinely fantastic company in the heart of Esher requires a Customer Service Administrator to provide an outstanding service to their customer portfolio throughout every stage of the order process.

You will play a key role in driving commercial success by ensuring smooth day-to-day operations, supporting sales administration, and delivering an exceptional customer experience.

Hybrid working available along with other fantastic benefits:

  * Based in Esher

  * Circa £25,000 salary (DOE)

  * Monday – Friday, 37.5 hours per week

  * Hybrid – 2 days WFH (after probation)

Benefits:

  1. 25 days holiday + bank holidays

  2. Generous pension scheme

  3. Employee Assistance Program

  4. Critical Illness Cover x 1 year’s salary

  5. Income Protection - after 13 weeks of sickness, company pay 75% of salary

  6. Death in Service x 3 year’s salary

  7. Healthcare cash back scheme which offers up to £200 on optical, hearing, physio, prescription charges amongst others

Job Description:

  * Manage the daily order book for assigned customers.

  * Collaborating with the Sales team to monitor orders.

  * Verify deliveries alongside the Customer Service Leader.

  * Develop a strong, long-term relationship with customers.

  * Provide essential product and order/contract information.

  * Offer regular updates.

  * Deliver appropriate support to resolve any customer complaints.

  * Maintain regular communication with the Sales team to ensure alignment between the commercial strategies of Sales and Customer Service.

  * Ad hoc as required to support the overall efficient operation of the company.

Person Specification:

  * Good standard of education required.

  * Demonstrated relevant work experience.

  * Strong written and verbal communication.

  * Expertise in the MS Office suite, with a strong focus on Excel.

  * Problem solver.

  * Analytical with high attention to detail.

  * Team player.

  * Experience in change management

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

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Looking for your next career move? Join a top company hiring Customer Service Administrator job near me in KT10, Esher, Surrey! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!