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Customer Service Administrator

Job Posted: 22 days ago

Salary: £ 28,000 - 29,000 / Annum
Job Type: Permanent
Location: Andover, Hampshire

Expire in: 6 days

Job Description

Customer Service Administrator
Pertemps are currently recruiting for a Customer Service Administrator who has a passion for tech to join a leading manufacturing company in Andover.
Responsibilities as a Customer Service Administrator:
  * Receive incoming calls from customers placing fault or support calls
  * Recording details on service management system
  * Provide first line troubleshooting to gather technical information
  * Manage call responses, telephone support and scheduling engineers service appointments.
  * Schedule preventive maintenance visits in line with customers needs
  * Ensure engineers are booked on and off calls
  * Raise invoices
  * Maintain and update customer records as required
Requirements:
  * Strong customer service and administrative experience
  * Competent Microsoft user
  * Knowledge / interest in technology
  * Confident in asking diagnostic questions and providing first line troubleshooting advice
  * Ability to work on own initiative
  * Excellent verbal and written communication skills
The Customer Service Advisor Role
  * Monday – Friday, 8.30am – 5pm or 9am – 5.30pm
  * Fully office based
  * £28,000 - £29,000 salary
  * 22 days annual leave plus bank holidays
If you are interested in this Customer Service Administrator position, please apply below or contact Jemma at Pertemps

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