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Service Manager

Job Posted: 13 days ago

Salary: £ 45,000 - 50,000 / Annum
Job Type: Permanent
Location: Andover, Hampshire

Expire in: 15 days

Job Description

Service Manager – Workshop & Field Operations
Location: Andover area
Sector: Plant / HGV / Commercial Vehicles / Agricultural & Ground Care / Mixed Fleets
Are you an experienced Service Manager who thrives in a fast‑paced workshop environment?
Do you enjoy leading a team, supporting customers, and driving operational performance — without losing your willingness to roll up your sleeves when needed?
We’re supporting a long‑established engineering business in the Andover area as they look to appoint a Service Manager to lead a busy service department. This is a key leadership role, responsible for managing a team of around ten technicians and ensuring the smooth, efficient delivery of service, maintenance and repair work across a mixed range of machinery and equipment.
While this isn’t a hands‑on engineering role, you’ll be someone who’s comfortable being close to the workshop floor, supporting your team, and building strong relationships with customers.
What you’ll be doing
  * Overseeing the day‑to‑day operation of a busy service department, ensuring resources, workshop facilities and equipment are used efficiently and productively.
  * Managing costs, driving performance KPIs, and ensuring commercial targets are met.
  * Leading, motivating and developing a skilled team of technicians, creating a positive, collaborative working culture.
  * Building and maintaining strong customer relationships, ensuring service quality and repeat business.
  * Supporting continuous improvement across service delivery, processes and customer experience.
What we’re looking for
  * Proven experience managing a service workshop in plant, HGV, commercial vehicles, agricultural machinery, ground care, construction equipment, forklifts, or similar sectors.
  * Strong commercial awareness with the ability to understand financial performance, drive KPIs and manage departmental budgets.
  * A confident leader who can support, develop and motivate a team.
  * Customer‑focused, organised, and able to keep a busy operation running smoothly.
  * Someone who enjoys being involved, visible and hands‑on in the day‑to‑day running of a service department.

If you’d like to learn more about this opportunity, please get in touch for a confidential conversation

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