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Customer Service Administrator

Job Posted: 16 days ago

Salary: £ 25,000 - 25,000 / Annum
Job Type: Permanent
Location: M2, Manchester, Greater Manchester

Expire in: 12 days

Job Description

Customer Service Administrator, Manchester City Centre, £25,000

Mon to Fri, Full Time.

£25,000

Manchester City Centre Based

A financial services provider based in the heart of Manchester City Centre are looking for a confident, customer-focused Customer Service Administrator to join their growing operations team. This role is ideal for someone with financial services experience, who thrives on helping customers, enjoys problem-solving, and takes pride in delivering accurate, high‑quality service.

Responsibilities

  * Managing product enquiries via telephone and email

  * Handling new account enquiries and providing clear product information to potential customers

  * Supporting customer retention and discussing reinvestment options

  * Processing new applications, transfers (in/out) and account servicing requests

  * Handling withdrawals, payments and customer transactions

  * Calculating and administering claims

  * Maintaining accurate, compliant customer records

  * Providing clear, professional guidance to customers on their accounts

Desirables

  * Proven 2 years customer service experience, ideally within financial services

  * An understanding of ISA products and/or savings accounts will prove a strong advantage

  * Excellent communication skills, both written and verbal

  * A calm, patient and team approach

  * Someone proactive, reliable and genuinely passionate about helping customers

Benefits

Includes private healthcare, birthday paid day off and an early finish every Friday – to name a few!

Interested? To secure an interview, please email your CV FAO: Lucy

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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