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Customer Service Administrator

Job Posted: a month ago

Salary: £ 13.45 - 13.45 / Hour
Job Type: Temporary
Location: Nelson, Lancashire

Expire in: 2 days

Job Description

Contract: Temporary - for one month
Shift: Full-time, Mon – Fri, 9am-5pm (37hr week)
An excellent opportunity has arisen for a motivated and customer-focused individual to join a busy head office team as a Customer Service Administrator.
In this role, you will provide a national client base with a high standard of customer service, working closely with clients and field staff. You will also be responsible for completing administrative duties accurately and maintaining up-to-date records in line with company procedures.
Key Responsibilities
  * Provide a courteous and professional telephone service to customers, ensuring their needs are met efficiently.
  * Become fully competent, through in-house training, in the use of company systems to meet customer requirements and share accurate information.
  * Manage administrative tasks, including data entry, record keeping, and processing documentation accurately.
  * Prepare, issue, and track invoices, ensuring timely and accurate billing for customers and internal records.
  * Represent the company positively at all times in line with customer care standards.
  * Identify and resolve customer issues or escalate where appropriate.
  * Maintain clear communication with both internal and external stakeholders.
  * Ensure all documentation is completed accurately, stored correctly, and accessible when needed.
  * Support the wider team as needed, contributing to a flexible and efficient delivery service.
  * Undertake any other duties commensurate with the role.
Experience
  * Experience working in a busy office environment - Essential
  * Experience balancing administrative duties while handling calls and emails - Essential
  * Experience in a high call-volume or customer service environment - Desirable
Skills and Abilities
  * Excellent customer service and communication skills (verbal and written)
  * Professional and confident telephone manner
  * Competent in Microsoft Office packages (Word, Excel, Outlook)
  * Ability to remain calm under pressure and manage challenging situations
  * Strong attention to detail and record-keeping skills
  * Team player with good interpersonal skills and the ability to liaise effectively across departments
Other Requirements
  * Commitment to confidentiality and data protection
  * Enthusiasm and willingness to learn
This is an excellent opportunity for someone who enjoys delivering outstanding service and working as part of a supportive and professional team.
Apply today

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