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Customer Service Administrator (Logistics)
Job Posted: 14 days ago
Salary: £ 26,000 - 30,000 / Annum
Job Type: Permanent
Location: Trafford
Expire in: 14 days
Job Description
Job Title: Customer Service Administrator (Logistics)
Location: Trafford Park, Manchester
Shift Pattern: 4 on 4 off
2 Days: 7:00 AM – 7:00 PM
2 Nights: 7:00 PM – 7:00 AMSalary: £26,000 – £30,000 per annum
Contract Type: Permanent
About the Role:
We are currently recruiting for a Customer Service Administrator to join a major logistics operation. This is a key role within the operation, acting as the link between customers, warehouse teams, and transport, ensuring a high level of service is delivered at all times.
Working in a fast-paced environment, you will manage customer enquiries, coordinate operational activity, and ensure all administrative processes are completed accurately and efficiently.
Key Responsibilities:
Liaise with operational teams to ensure inbound and outbound activities align with warehouse and transport plans
Ensure all allocated stock is accurate and matches customer orders
Provide updates to management on operational progress (intake, allocation, picking, dispatch)
Ensure all documentation is completed, tracked, and returned within client requirements
Investigate and resolve customer queries in a timely and professional manner
Maintain accurate records and ensure compliance with Standard Operating Procedures (SOPs)
Support general administrative duties across the operation
Work towards and maintain Key Performance Indicators (KPIs)
Use warehouse systems such as WMS and SAP
Support other team members and provide cover where required
Contribute to the smooth and efficient running of the warehouse operationRequirements:
Previous experience in a customer service or administrative role within a logistics/warehouse environment preferred
Strong communication and organisational skills
Ability to work a rotating day and night shift pattern (4 on 4 off)
Excellent attention to detail and problem-solving ability
Experience with WMS/SAP systems is advantageous
Flexible, reliable, and a strong team playerWhat We Offer:
Permanent, full-time position
Salary between £26,000 – £30,000
Structured 4 on 4 off shift pattern
Opportunity to work for a leading global logistics provider
Supportive and collaborative team environmentIf you’re looking for a long-term career in logistics customer service, apply now and be part of a dynamic and growing operation.
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