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Sales Administrator

Job Posted: 6 days ago

Salary: £ 28,000 - 28,000 / Annum
Job Type: Permanent
Location: Norfolk

Expire in: 22 days

Job Description

Sales Administrator Role who thrives in a technical sales environement within a spare parts and packaging machinery business, with strong French and English lanuage skills. Operations, Customer Enquiries, Quotation Prep, Order Processing, Export Documentation e.t.c.

Key Responsibilities

  * Manage daily customer enquiries, primarily from the UK and France, via phone and email

  * Support the sales team by preparing accurate quotations for spare parts, service visits, and maintenance packages

  * Process customer orders, ensuring accuracy in pricing, lead times, and part identification

  * Liaise with the supply chain team to confirm product availability, pricing, and delivery schedules

  * Coordinate the dispatch of goods, including preparation of basic export documentation for EU and international shipments

  * Maintain up-to-date customer records, order histories, and CRM data

  * Assist the service department with scheduling, parts allocation, and follow-up communication

  * Provide aftersales support, including order updates, tracking details, and issue resolution

  * Collaborate closely with internal teams to ensure efficient workflows and a high level of customer satisfaction

  * Support general administrative functions within the sales office

Skills & Experience Required

  * Fluency in both English and French (written and spoken)

  * Previous experience in a busy sales office, ideally within spare parts, engineering, machinery, or technical products

  * Strong knowledge of quotation preparation, order processing, and customer service practices

  * Familiarity with basic export procedures, including commercial invoices, packing lists, and Incoterms

  * Excellent communication skills with a confident and professional telephone manner

  * Strong attention to detail and the ability to manage multiple priorities effectively

  * Proficient IT skills, including experience with CRM systems, Microsoft Office, and email platforms

  * A proactive, organised, and customer-focused mindset

Before You Apply

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