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Customer Service Advisor - E-commerce

Job Posted: 45 minutes ago

Salary: £ 28,000 - 30,000 / Annum
Job Type: Permanent
Location: Paignton, Borough of Torbay

Expire in: a month

Job Description

Join a fast-paced, driven team at a successful multichannel e-commerce retailer.

We’re looking for a proactive E-commerce Customer Service Advisor to take ownership of the entire online order journey. As an E-commerce Customer Service Advisor, you’ll be the go-to person for customers across multiple channels - handling enquiries, resolving issues, guiding them through the sales process, and ensuring every interaction is seamless. Your role as an E-commerce Customer Service Advisor will be key in driving sales, providing expert advice, and delivering an outstanding customer experience.

What You’ll Do As Their E-commerce Customer Service Advisor

  * Manage online chat, customer calls, and emails efficiently

  * Provide expert guidance on products and services to close sales

  * Lead customers through the online sales process for smooth transactions

  * Process payments, returns, exchanges, and refunds accurately

  * Assist with dispatching orders via couriers and e-commerce platforms

  * Drive additional sales through upselling and product recommendations

  * Maintain accurate CRM records, call notes, and documentation

  * Ensure customers have an exceptional experience at every touchpoint

What We’re Looking For

  * Minimum 2 years’ experience in customer service or sales

  * Excellent communication skills across phone, email, and web chat

  * Proven ability to identify customer needs, resolve issues, and close sales

  * Highly organised with strong attention to detail

  * Proficient with CRM systems and online sales platforms

  * Flexible to work weekends (2 days per month)

Why Join Our Client

  * Full-time role (40 hrs/week)

  * Work in a vibrant, customer-focused team

  * Opportunity to develop your career as an E-commerce Customer Service Advisor

  * Be part of a company that values your contribution and growth

If you’re a motivated E-commerce Customer Service Advisor who thrives in a fast-paced environment and loves helping customers, we’d love to hear from you

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Service Advisor - E-commerce job near me in Paignton, Borough of Torbay! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!