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Customer Service Advisor

Job Posted: 18 minutes ago

Salary: £ 24,500 - 24,500 / Annum
Job Type: Permanent
Location: Biggleswade, Bedfordshire

Expire in: a month

Job Description

Customer Service Advisor

We are looking a passionate Customer Service Advisor to work for a wonderful well-known luxury retail brand.

* £24,500 starting salary.

* Biggleswade (free parking)

* Hybrid after 6-month probationary period, 2 days a week WFH

* Hours Mon - Thurs 9am -5pm and Friday 9am- 4pm

You will be joining an intimate, busy, customer service team where you will support customer queries to the highest possible standard, demonstrating empathy and exceptional communication skills.

A busy and important role, predominantly dealing with high numbers of queries and at times complaints, via email and telephone.

Duties include:

* Answering all product related customer service emailed enquiries and complaints, in a timely and professional manner

* Dealing with follow up calls and after sales queries from emails

* Escalating problems to the relevant department - technical/service/sales/product

* Logging and updating customer information and orders on the database

* Tracking and processing new orders and refunds

* Processing payments

* Entering orders, checking availability and prices of products

* Assisting with any general customer service administration

Required Skills:

* Previous Customer Service experience

* Excellent verbal and written communication, an excellent telephone manner.

* Patience and the ability to remain calm

* Excellent interpersonal skills

* A quick learner, you must be able to multi-task and prioritise a busy workload

* A high level of spelling and grammar, as well as attention to detail

* Computer literate and well organised

* You should be able to work on your own initiative, as well as working as part of a small team and other departments.

Please apply, get in touch to hear more 

INDCP

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