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Customer Service Advisor

Job Posted: 7 hours ago

Salary: £ 24,000 - 24,000 / Annum
Job Type: Permanent
Location: Reading

Expire in: a month

Job Description

Customer Service Advisor
£22,000 - £24,000 | Reading, Hybrid | Permanent
 
An exciting opportunity has arisen for a Customer Service Advisor to join a leading, award-winning organisation within the property and technology sector. You’ll be part of a friendly, dynamic, and supportive team that values collaboration, innovation, and continuous improvement.
 
This is a hybrid role based in Reading, requiring just one day per week in the office, offering a great work-life balance alongside excellent development opportunity.
 
Key Responsibilities:

Provide first-line customer support and advice via phone and ticketing system
Log and manage all relevant details to ensure smooth and effective resolution
Deliver exceptional service and maintain customer satisfaction levels above 98%
Build product knowledge through comprehensive training and ongoing coaching
Collaborate closely with colleagues to share knowledge and resolve complex queries 
You’ll also bring:

A good standard of education (A-Level or equivalent preferred)
Previous frontline customer service experience
Proficiency with PCs, MS Office, and web-based systems
Knowledge of Zendesk or Salesforce (advantageous but not essential)
Strong organisational and time management skills
Ability to remain calm, professional, and solution-focused under pressure 
What’s on Offer

Competitive salary of £24,000 per annum
25 days’ annual leave (plus the option to take up to 5 unpaid days)
Free parking
£300 annual lifestyle allowance towards an activity of your choice
Cycle to Work and Gym Flex schemes
Internal coaching and mentoring throughout your career
Focus on training, development, and career progression
Supportive, inclusive, and family-friendly culture

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

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Looking for your next career move? Join a top company hiring Customer Service Advisor job near me in Reading! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!