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Customer Service Advisor

Job Posted: an hour ago

Salary: £ 26,000 - 28,000 / Annum
Job Type: Permanent
Location: Oxford, Oxfordshire

Expire in: a month

Job Description

The Customer Service Advisor position in the business services industry involves providing exceptional support to customers, ensuring their queries and concerns are effectively addressed. This permanent role is based in West Oxford and requires a proactive and service-oriented approach to meet customer needs.

Client Details

Our client is an upscaling organisation within the business services industry, dedicated to delivering reliable and professional services to its clients. They focus on fostering a supportive work environment and providing excellent opportunities for growth.

Description

Key responsibilities of the Customer Service Advisor include:

Respond to customer queries via email, phone, and other communication channels in a timely manner.
Maintain accurate records of customer interactions and transactions.
Resolve customer complaints and provide appropriate solutions to ensure satisfaction.
Assist customers with product or service information and guidance.
Collaborate with internal teams to address and resolve customer issues effectively.
Identify and escalate priority issues to the relevant departments when necessary.
Contribute to improving customer service processes and practices.
Provide updates and follow-ups to customers regarding the status of their enquiries.Profile

The successful Customer Service Advisor should have:

Previous experience in a customer service/client facing position is highly desirable.
Strong communication skills, both verbal and written, to engage effectively with customers.
Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
Confidence to make outbound calls with a strong telephone manner. 
A positive attitude and a commitment to delivering exceptional customer service.Job Offer

Benefits include:

A competitive salary
Quarterly bonus
A supportive work environment with full training provided
Opportunities for personal and professional growth
A comprehensive benefits package
Access to many company perks
Free parking onsite
Flexibility to work hybrid remote

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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