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Customer Service Advisor

Job Posted: 9 hours ago

Salary: £ 26,000 - 30,000 / Annum
Job Type: Permanent
Location: Wrexham, Clwyd

Expire in: a month

Job Description

We are looking for a friendly and professional Customer Service Advisor to join our busy bodyshop team in Wrexham. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and has a passion for delivering outstanding customer service.

Key Responsibilities

  * Act as the first point of contact for customers, providing a warm welcome and professional service

  * Handle customer enquiries via phone, email, and in person

  * Book in vehicles for repair work and manage appointment scheduling

  * Liaise with customers throughout the repair process, providing regular updates

  * Prepare accurate quotes and estimates for bodywork repairs

  * Process invoices and handle payments

  * Coordinate with workshop technicians to ensure smooth workflow

  * Maintain customer records and job files

  * Handle customer complaints professionally and work towards satisfactory resolutions

  * Ensure all administrative tasks are completed efficiently and accurately

Essential Requirements

  * Previous customer service experience (experience in automotive/bodyshop environment desirable but not essential)

  * Excellent communication and interpersonal skills

  * Strong organisational abilities with attention to detail

  * Ability to work well under pressure and manage multiple priorities

  * Professional telephone manner

  * Computer literate with good IT skills

  * Team player with a positive attitude

  * Full UK driving licence (desirable)

What We Offer

  * Competitive salary

  * Monday to Friday working hours

  * Supportive team environment

  * Training and development opportunities

  * Employee benefits package

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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