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Customer Service Advisor

Job Posted: 13 hours ago

Salary: £ 23,000 - 25,000 / Annum
Job Type: Permanent
Location: G3, Stobcross (historical), Glasgow City

Expire in: a month

Job Description

Anderson Knight is delighted to be partnering with a leading financial services organisation to recruit a Customer Service Advisor within their Payment Support Team.

This is a fantastic opportunity for someone who thrives on problem-solving, building strong customer relationships, and delivering excellent service in a supportive team environment. You’ll be at the heart of helping customers who may be experiencing financial difficulties, guiding them towards fair, sustainable, and positive outcomes.

Working hours:
• Monday to Friday (rotational shifts):
o 8am–4pm (3 weeks)
o 12pm–8pm (1 week)
• Weekend cover: 1 in 4 weekends (Saturday or Sunday, 9am–5pm or 10am–6pm) – with a day off in lieu.
• Hybrid working: After training and probation, typically 2 days in the office and 3 days from home.

Salary: £23,000-£25,000

What you’ll be doing:
• Providing first-class support to customers who have fallen behind on payments, ensuring every interaction is handled with empathy and professionalism.
• Taking inbound and outbound calls, accurately recording information, and maintaining compliance with company and regulatory standards.
• Working with customers to understand their circumstances, carrying out affordability assessments, and agreeing on suitable repayment solutions.
• Building trust through clear communication and effective negotiation while always putting fair customer outcomes first.
• Achieving performance targets while demonstrating resilience and a proactive approach to challenges.

What we’re looking for:
• Experience in financial services or collections would be an advantage, but strong customer service experience is most important.
• The ability to manage sensitive conversations with empathy and discretion.
• A good understanding of Treating Customers Fairly (TCF) principles.
• Excellent communication skills and a high level of attention to detail.
• A positive, solutions-focused mindset and a genuine desire to help customers.

Benefits:
• 33 days’ holiday (25 days annual leave + 8 public holidays).
• An additional day off for your birthday.
• Discretionary bonus scheme.
• 15% pension contribution.
• Private medical insurance and eyecare support.
•
If you’re looking for a role where you can make a real difference to customers, with a company that values fairness, flexibility, and care, we’d love to hear from you

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Service Advisor job near me in G3, Stobcross (historical), Glasgow City! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!