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Customer Service Advisor

Job Posted: 14 days ago

Salary: £ 26,000 - 28,000 / Annum
Job Type: Permanent
Location: Pulborough, West Sussex

Expire in: 13 days

Job Description

The Customer Service Advisor role in the Technology & Telecoms industry involves providing exceptional support to customers, ensuring queries are resolved efficiently and effectively. Based in Horsham, this permanent position is ideal for individuals who excel in delivering high-quality service.

Client Details

The employer is a small-sized company within the Technology & Telecoms industry, known for its focus on innovation and delivering excellent customer solutions. With a dedicated team, they are committed to supporting their clients and fostering a professional environment.

Description

Respond to customer inquiries via phone, email, and online platforms in a timely manner.
Provide accurate information about products and services to customers.
Resolve customer issues by liaising with internal departments, ensuring a smooth resolution process.
Maintain detailed and accurate records of customer interactions and feedback.
Identify opportunities to improve customer satisfaction and escalate as necessary.
Support the sales team by providing necessary information and assistance.
Ensure compliance with company policies and procedures during customer interactions.
Proactively contribute to team goals and objectives.Profile

Strong communication and interpersonal skills to handle customer interactions effectively.
Proficiency in using computer systems and relevant software.
Ability to manage multiple tasks while maintaining attention to detail.
A proactive approach to problem-solving and resolving customer concerns.
Experience in a customer-facing role, preferably within the Technology & Telecoms sector.
A customer-focused mindset with a commitment to delivering excellent service.
Ability to work collaboratively as part of a team in a fast-paced environment.
Must drive due to locationJob Offer

Permanent position with opportunities for growth and development.
On-site parking for added convenience.
Supportive company culture within the Technology & Telecoms industry

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

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Looking for your next career move? Join a top company hiring Customer Service Advisor job near me in Pulborough, West Sussex! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!