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Customer Service Advisor

Job Posted: 7 days ago

Salary: £ Competitive
Job Type: Permanent
Location: Coleshill, Warwickshire

Expire in: 21 days

Job Description

Customer Service Advisor - Solihull (Site-Based)

Permanent: Full Time Salary: £25,992 - £28,624 

Our client is looking for a Customer Service Advisor to join their busy and fast paced contact centre based in Solihull.

This is a great opportunity for someone with strong customer service experience who enjoys speaking to people and delivering a high quality service. You'll be handling a mix of inbound and outbound enquiries, supporting customers across a range of housing related queries, and aiming to resolve issues at first point of contact.

The role:

Managing a high volume of calls, emails, and customer enquiries

Making outbound calls to gather and update customer information

Supporting customers with sensitive situations, including vulnerabilities

Updating internal systems accurately and efficiently

Delivering excellent service while working to targets

What we're looking for:

Previous experience in a customer service or call centre environment

Excellent communication and interpersonal skills

Ability to work under pressure and manage a busy workload

Strong IT skills and attention to detail

A calm, empathetic, and professional approach

If you're interested, please apply to this ad and contact Kim on (phone number removed) for any questions

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