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Customer Service Advisor

Job Posted: 8 days ago

Salary: £ 20 - 22 / Hour
Job Type: Temporary
Location: Harlow, Essex

Expire in: 19 days

Job Description

MMP Consultancy are seeking two experienced Customer Service Advisor's to work for a Social Housing Contractor, based in Harlow. 

As a Customer Service Advisor specialising in damp and mould enquiries, you'll support tenants, log and track repairs and coordinate inspections to ensure cases are resolved quickly and professionally.

Key Responsibilities

Handle incoming damp & mould enquiries from tenants
Log repairs, complaints, and updates accurately
Coordinate inspections with surveyors and operatives
Monitor case progress and provide regular updates to residents
Escalate high‑priority or complex cases when required
Maintain clear, compliant records and case notesSkills & Experience

Customer service experience (social housing/repairs preferred)
Understanding of damp & mould processes
Strong communication, organisation, and case management skills
Confident using CRM systems and Microsoft Office
Basic DBS required

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

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Looking for your next career move? Join a top company hiring Customer Service Advisor job near me in Harlow, Essex! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!