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Customer Service Administrator

Job Posted: 14 days ago

Salary: £ 26,000 - 28,000 / Annum
Job Type: Permanent
Location: CM23 4SH

Expire in: 13 days

Job Description

Job Title: Customer Service Administrator

 Salary:£26,000 - £28,000 (depending on experience) 
Location: Bishop's Stortford
 Hours: Monday to Friday, 9:30am - 6:00pm
 Two Saturdays per month 10am - 4pm (paid or time off in lieu - your choice)
 Holiday: 26 days holiday plus Bank Holidays
  
 We're working with a friendly and growing business looking for a Customer Service Administrator to join their team. This is a varied, hands-on role where you'll be at the heart of the customer experience, supporting clients from initial enquiry right through to after-sales care. This role is about building relationships, understanding customer needs, and providing a genuinely helpful, efficient service.

 What you'll be doing:
  
Handling inbound customer calls and emails 
Taking and processing orders accurately 
Raising invoices and updating internal systems 
Responding to customer queries and resolving issues 
Making occasional follow-up and after-sales calls 
Working closely with internal teams to ensure a smooth customer journey  What we're looking for:
  
Previous experience in a customer service or office-based support role 
Confident communicator with a friendly, professional manner 
Strong attention to detail and good organisational skills 
Comfortable using systems and handling administrative tasks alongside calls 
Someone who enjoys helping people and takes pride in delivering great service 
Attention to details is essential  What's on offer:
  
Salary of £26,000 - £28,000 (depending on experience) 
Holiday: 26 days + Bank Holidays 
Free Parking 
A supportive and welcoming team environment 
Variety in your day — no two days are the same 
Flexibility around Saturday working (paid or time back in lieu)

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